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Your property could earn
more. Most don't know why it doesn't. I find it. I fix it. Remotely.

Wrong pricing, weak listings, no system behind the guest experience. I've seen it from both sides — trained in German 4- and 5-star hotels, and as an active Airbnb host rated 4.94 across 70+ bookings.

Book a Discovery Call↗

Where your property
stands.

Four areas, examined in detail — so you see what's working, what isn't, and what to fix first.

01
Listing & Visibility
How your property reads across Airbnb, Booking.com and Agoda. Title, photos, structure and description — assessed against how guests search, compare and decide, and where your listing loses them before they book.
02
Review Patterns
What your guests are really telling you. A close read of your rating, recent reviews and recurring themes — the praise and complaints that shape the next booking decision, and the patterns most owners miss.
03
Guest Experience
The journey from first message to checkout. Communication, expectations, arrival and the small moments that decide a five-star review — examined for the gaps where good properties quietly disappoint without ever knowing why.
04
Operations & Standards
The system holding it together behind the scenes. Cleaning, check-in, turnover and the standards your property runs on — assessed for consistency, and for the weak points that surface exactly when a guest is watching.
Elias Pereira Köster, founder of VIA by Koester
Elias Pereira KösterFounder · VIA by Koester
Hamburg, Germany · Ho Chi Minh City (August 2026)
Active Airbnb Host OTA & Listings Guest Standards Vietnam · Aug 2026 On-Site
I don't just consult. I operate.
I manage my own Airbnb with a 4.94 rating across 70+ bookings. The systems I recommend are the ones I run every single day. That's not a credential. That's proof.

Seven years in hospitality — trained and worked in German 4- and 5-star hotels — taught me what international guests expect. Running my own Airbnb taught me what it takes to deliver it consistently - without a team, without a front desk, without a manager watching. That's the perspective I bring to every mandate. Not from the outside. From exactly where you are.

4.94
Airbnb rating
own property
Active operator
70+
Bookings
personally managed
Own property · Hamburg
7yr
4 & 5-star
hospitality
View career
In Ho Chi Minh City · August 2026

I'll be in Ho Chi Minh City throughout August 2026.
If you'd prefer to meet before deciding, I'm happy to meet in person.Tôi sẽ có mặt tại TP. Hồ Chí Minh trong tháng 8/2026.
Nếu anh/chị muốn gặp trực tiếp trước khi quyết định, tôi rất sẵn lòng.

Property Performance
Review.

A structured diagnosis of your property — with clear priorities, practical recommendations and a written action plan.Bản chẩn đoán toàn diện về cơ sở của anh/chị — với thứ tự ưu tiên rõ ràng và kế hoạch hành động bằng văn bản.

Delivered in 5–7 business days · One-time · Remote
01Property Review
→
02Diagnosis & Priorities
→
03Action Plan
Remote · Written Review
Property Performance Review
Small Property · 1–5 units
Nhỏ · 1–5 phòng/căn
5–7 business days
$349
One-time · per property
Best For
Villas · Small guesthouses · Owner-operated properties
Typical Focus
Guest journey · Listing quality · Review patterns · Core operational gaps
Outcome
A clear picture of where your property stands and what to fix first.
  • Written Performance Report — all four diagnostic areas, your property specifically
  • Prioritized Action Plan — 3–5 concrete next steps, ordered by impact
  • Review Debrief Session included — walking through the findings together
  • Based on your OTA listings, guest reviews, pricing and operations
  • Your input: about 15 minutes — OTA links and a few questions
Book a Discovery Call
For 6–10 units
Property Performance Review
Standard Property · 6–10 units
Tiêu chuẩn · 6–10 phòng/căn
5–7 business days
$449
One-time · per property
Best For
Growing hospitality operations · Multi-unit properties
Typical Focus
Consistency across units · Team handover quality · Guest experience at scale
Outcome
A clear view of where consistency is breaking down across your operation.
  • Written Performance Report — all four diagnostic areas, your property specifically
  • Prioritized Action Plan — 3–5 concrete next steps, ordered by impact
  • Review Debrief Session included — walking through the findings together
  • Based on your OTA listings, guest reviews, pricing and operations
  • Your input: about 15 minutes — OTA links and a few questions
Book a Discovery Call
Remote · Written Review
Property Performance Review
Boutique Property · 11–20 units
Boutique · 11–20 phòng/căn
5–7 business days
$549
One-time · per property
Best For
Boutique hotels · Larger hospitality operations
Typical Focus
Cross-unit process consistency · Department alignment · Scalable guest standards
Outcome
Clear operational priorities across your property — so you know where to focus first.
  • Written Performance Report — all four diagnostic areas, your property specifically
  • Prioritized Action Plan — 3–5 concrete next steps, ordered by impact
  • Review Debrief Session included — walking through the findings together
  • Based on your OTA listings, guest reviews, pricing and operations
  • Your input: about 15 minutes — OTA links and a few questions
Book a Discovery Call
"Units" = bookable rooms or apartments currently active on your OTA listings · «Phòng/căn» = số phòng hoặc căn hộ đang hoạt động trên các kênh OTA · Thanh toán một lần · mỗi cơ sở
More than 20 units? For larger independent properties, the review scope is discussed individually after a discovery call.Trên 20 phòng/căn? Với cơ sở lớn hơn, phạm vi đánh giá sẽ được trao đổi riêng sau buổi discovery call.
Prices excl. VAT where applicable

Founding Review Program · Vietnam · 2026

The first five reviews
in Vietnam.

I'll be in Ho Chi Minh City throughout August 2026.
If you'd prefer to meet before deciding, I'm happy to meet in person.Tôi sẽ có mặt tại TP. Hồ Chí Minh trong tháng 8/2026.
Nếu anh/chị muốn gặp trực tiếp trước khi quyết định, tôi rất sẵn lòng.

An honest starting point: VIA has no clients in Vietnam yet. You would be one of the first. That's why the first five Property Performance Reviews are offered at a founding rate of $159 flat — any property size, the same full report, the same 5–7 day delivery.

Why the founding rate? Because I'm still building my track record in Vietnam. The founding rate is the honest price of that.

VIA mới bắt đầu hoạt động tại Việt Nam — tôi muốn nói thẳng điều đó. Năm cơ sở đầu tiên nhận bản đánh giá đầy đủ với mức phí khởi điểm 159 USD, không phân biệt quy mô. Đổi lại, tôi chỉ mong nhận được góp ý thẳng thắn về báo cáo — và nếu anh/chị hài lòng, một lời nhận xét ngắn để giới thiệu.

In return, I ask for two things
  • Your honest feedback on the report — what helped, what didn't.
  • If — and only if — you're satisfied: a short testimonial I may quote.
5 of 5 founding spots available
No other conditions. When the five founding spots are taken, standard rates apply.
Book a Discovery Call↗
VIA
Let's talk

Your property
has potential.

Cơ sở của anh/chị còn nhiều tiềm năng.

30 minutes. I take a first look at your property, share honest observations, and tell you whether VIA can help — and what the next step would be.Tôi xem qua cơ sở của anh/chị, chia sẻ nhận xét thẳng thắn — và nói rõ liệu VIA có thể giúp được hay không.

30 minDuration
ComplimentaryAlways free
No obligationNo sales · no pressure
In personHCMC · August 2026

Prefer to meet face to face first? I'll be in Ho Chi Minh City through August 2026 — the coffee is on me. And a note on how I work: if I don't think I can help, I'll say so in the call — you'll have lost nothing but thirty minutes.Nếu anh/chị muốn gặp trực tiếp — tháng 8/2026 tôi ở TP. Hồ Chí Minh, cà phê tôi mời.

Book a Discovery Call↗ Send an Email
Đặt lịch trao đổi 30 phút — miễn phí · Anh/chị có thể nhắn Zalo bằng tiếng Việt
VIA by Koester
© 2026 VIA by Koester · Hamburg, Germany
Email LinkedIn
Book ↗

Your property could earn more. Most don't know why it doesn't. I find it. I fix it. Remotely.

Book a Discovery Call ↗ Explore the Review

Property Performance Review

Where your property stands.

  • A structured diagnosis of your property — with clear priorities, practical recommendations and a written action plan.
  • Delivered in 5–7 business days · One-time · Remote
  • Review Debrief Session included — walking through the findings together
View the full Review ↗
In Ho Chi Minh City · August 2026

I'll be in Ho Chi Minh City throughout August 2026, meeting independent hotel and property owners in person. If you are considering a Property Performance Review, we can meet before you decide.Tôi sẽ có mặt tại TP. Hồ Chí Minh trong suốt tháng 8/2026, gặp trực tiếp các chủ khách sạn và cơ sở lưu trú độc lập. Nếu anh/chị đang cân nhắc một Property Performance Review, chúng ta có thể gặp nhau trước khi anh/chị quyết định.

Meet in Ho Chi Minh City ↗ View the Review

The Review

Property Performance Review.

Four areas, examined in detail — so you see what's working, what isn't, and what to fix first.

How it works

01Property Review
→
02Diagnosis & Priorities
→
03Action Plan

Based on your listings, reviews, pricing and operations — delivered as a prioritized written action plan.

What You Receive

  • Written Property Performance Report
  • Priority Roadmap
  • Concrete Next Steps
  • Review Debrief Session included
Book a Discovery Call ↗

Pricing

Choose your size.

A structured diagnosis of your property — with clear priorities, practical recommendations and a written action plan.Bản chẩn đoán toàn diện về cơ sở của anh/chị — với thứ tự ưu tiên rõ ràng và kế hoạch hành động bằng văn bản.

Small Property · 1–5 units · Nhỏ · 1–5 phòng/căn
$349
One-time · per property · 5–7 business days · Remote
Best For
Villas · Small guesthouses · Owner-operated properties
Typical Focus
Guest journey · Listing quality · Review patterns · Core operational gaps
Outcome
A clear picture of where your property stands and what to fix first.

What You Receive · Những gì anh/chị nhận được

  • Written Property Diagnosis
  • Priority Roadmap
  • OTA Listing Review
  • Review Pattern Analysis
  • Pricing Assessment
  • Guest Experience Assessment
  • Operations & Standards Review
  • Included Review Debrief Session
"Units" = bookable rooms or apartments currently active on your OTA listings · «Phòng/căn» = số phòng hoặc căn hộ đang hoạt động trên các kênh OTA · Thanh toán một lần · mỗi cơ sở
Prices excl. VAT where applicable
More than 20 units? For larger independent properties, the review scope is discussed individually after a discovery call.Trên 20 phòng/căn? Với cơ sở lớn hơn, phạm vi đánh giá sẽ được trao đổi riêng sau buổi discovery call.
Book a Discovery Call ↗

Founding Review Program · Vietnam · 2026

The first five reviews
in Vietnam.

$159 flat
5 of 5 founding spots available
Elias Pereira Köster, founder of VIA by Koester
Elias Pereira KösterFounder · VIA by Koester
Hamburg, Germany · Ho Chi Minh City (Aug 2026)
I don't just consult. I operate.
The systems I recommend are the ones I run every single day. That's not a credential. That's proof.

Seven years in hospitality — trained and worked in German 4- and 5-star hotels — taught me what international guests expect. Running my own Airbnb taught me what it takes to deliver it consistently - without a team, without a front desk, without a manager watching. Not from the outside. From exactly where you are.

4.94Airbnb rating
own property
70+Bookings
personally managed
7yr4 & 5-star
hospitality
In Ho Chi Minh City · August 2026

I'll be in Ho Chi Minh City throughout August 2026.
If you'd prefer to meet before deciding, I'm happy to meet in person.Tôi sẽ có mặt tại TP. Hồ Chí Minh trong tháng 8/2026.
Nếu anh/chị muốn gặp trực tiếp trước khi quyết định, tôi rất sẵn lòng.

Book a Discovery Call ↗
VIA by Koester
© 2026 VIA by Koester · Hamburg, Germany
Email LinkedIn

Review Output

What You ReceiveNhững gì anh/chị nhận được

PDF
Written Property Performance Report
Structured PDF report including diagnosis, business risks, quick wins, priorities and recommended next steps — delivered within 5–7 business days.Báo cáo đánh giá bằng văn bản (PDF) — bàn giao trong 5–7 ngày làm việc
A written sample review is currently in preparation.
01
Property Performance DiagnosisĐánh giá tổng thể hiện trạng cơ sở lưu trú
A written assessment across all diagnostic areas — what's working, what isn't, and where the biggest gaps are. Specific to your property, not a template.
02
Top Business RisksNhững rủi ro lớn nhất đối với hoạt động kinh doanh
The specific issues most likely to cost you bookings or damage your rating — identified, explained, and prioritised.
03
Quick WinsNhững cải thiện có thể thực hiện ngay
Changes you can implement immediately, with meaningful impact and low effort — often overlooked, always actionable.
04
Priority RoadmapLộ trình ưu tiên — việc nào trước, việc nào sau
A sequenced list of improvements, ordered by impact — so you know where to focus first without guessing.
05
Recommended Next StepsCác bước tiếp theo cụ thể
Concrete, specific actions tailored to your property. Delivered as a written report within 5–7 business days, including a Review Debrief Session to walk through the findings together.

Professional Background

7 years in European hospitality.

Founder
VIA by Koester / Köster Consulting · Hamburg, Germany
2026 - Present
Remote hospitality consulting for private villa and apartment owners in Vietnam. Operational standards, listing setup, pricing structure and guest experience - built from the ground up, not from the outside in. Designed to be delivered fully remotely.
Short-Term Rental Operator
Own Airbnb Property · Hamburg, Germany
2023 - Present · Active
Active operation of own short-term rental on Airbnb. Full responsibility for guest communication, dynamic pricing, listing optimization and quality management. Maintaining a 4.94 guest rating across 70+ bookings - direct application of the same systems offered to consulting clients.
4.94 Guest Rating70+ BookingsActive Operator
Freelance Producer
Photo & Video Production · Hamburg, Germany · Remote
Jul 2021 - Present
Project-based freelance work in photography and videography. Digital marketing content, visual brand materials and business documentation for clients across various industries.
Digital MarketingVisual Production
Senior Reservation Agent
Althoff Seehotel Überfahrt · Rottach-Egern, Bavaria
Mar 2020 - Jun 2021 · On-site
On-site reservations at one of Germany's foremost 5-star properties on Lake Tegernsee. Individual and group bookings, OTA strategy and channel optimisation. Daily work with channel manager, PMS and yield reporting. Direct exposure to the operational and guest standards of a Leading Hotels of the World property.
Leading Hotels of the World5-StarAlthoff Collection
Reservations Agent
AMERON Hamburg Hotel Speicherstadt · Althoff Hotels
Aug 2018 - Feb 2020 · Hamburg, Germany
Reservations at AMERON Hamburg Speicherstadt, part of the Althoff Collection. Individual, corporate and group bookings, OTA management, rate parity control and guest communication. First exposure to multi-property standards and cross-channel booking operations.
4-Star SuperiorAlthoff Collection
Hotel Management Professional
Berufl. Schule Hotellerie, Gastronomie und Lebensmittelhandwerk BS 03 · Hamburg
Aug 2015 - Jul 2018
Three-year vocational training in hotel management. Front office operations, food and beverage, housekeeping standards, guest relations and hospitality administration.
Qualified: Hotelfachmann

Datenschutz

Privacy Policy

1. Responsible Party

Elias Verissimo Gilo Pereira Köster · VIA by Koester / Köster Consulting · Eidelstedter Weg 3, 20255 Hamburg, Germany · info@koesterconsulting.eu

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This website contains links to Calendly, LinkedIn, Althoff Seehotel Überfahrt, AMERON Collection and Loberon. Clicking these links leaves this website. We have no control over data practices on external sites and assume no liability for their content. Please review their privacy policies directly.

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If you contact us by email, your message and associated personal data are stored solely to process your inquiry. Data is deleted once the matter is resolved. Legal basis: Art. 6(1)(b) GDPR.

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This website does not use cookies, analytics tools, tracking pixels or advertising scripts of any kind. No data is collected for marketing or profiling purposes.

8. Your Rights

Under GDPR you have the right to access, rectification, erasure, restriction of processing and data portability regarding your personal data. You may also lodge a complaint with the Hamburg data protection authority: datenschutz.hamburg.de. To exercise your rights contact: info@koesterconsulting.eu

9. Last Updated

June 2026